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Refund policy

14 Day Returns – Your Statutory Rights

If you wish to return goods, you should notify Deutsch@Deutsch Ltd of your intention to do so within 14 days of the date of receipt by you. You then have an additional 14 days to return the goods from this notification date.We will in such circumstances refund you the cost of your order, However, if goods are not returned "as new" due to excessive handling on your part, or with components missing (including packing materials and manuals) we may make a reasonable deduction for this, The way it is dealt is when we will receive your return we will examine the product checking the condition of the product and look for all accessories that shall be included with the product one of our team will be authorised to decide whether to state the product as new or otherwise and refund accordingly.

To start a return, you can contact us at sales@joeaudio.co.uk


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

12 Month Guarantee

In addition to your statutory rights, should any item purchased on the website develop a fault within the first 12 months from delivery to you, we shall offer to repair or replace the faulty items without charge to you. The foregoing 12 month guarantee is subject to the following conditions:

  • the fault developed through normal domestic use only; and
  • the guarantee does not include normal wear and tear, in particular the erosion of parts which are designed to wear is not included; and
  • you have not allowed repairs to be carried out on the items other than by us or our appointed agents (which acts will invalidate this guarantee).

If we will receive your return stating by the customer as faulty, and that product is subsequently found to be in good working order, we will charge you for the costs that involves by receiving and examining the product. When you are asking for a return authorisation you are authorising us to charge your credit card or debit card for the cost if no fault was found.

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