14 Day Returns – Your Statutory Rights

If you wish to return goods, you should notify Deutsch@Deutsch Ltd of your intention to do so within 14 days of the date of receipt by you. You then have an additional 14 days to return the goods from this notification date.We will in such circumstances refund you the cost of your order, including postage, and also the cost of return postage assessed at the most efficient method of sending. However, if goods are not returned "as new" due to excessive handling on your part, or with components missing (including packing materials and manuals) we may make a reasonable deduction for this, The way it is dealt is when we will receive your return we will examine the product checking the condition of the product and look for all accessories that shall be included with the product one of our team will be authorised to decide whether to state the product as new or otherwise and refund accordingly.

12 Month Guarantee

In addition to your statutory rights, should any item purchased on the website develop a fault within the first 12 months from delivery to you, we shall offer to repair or replace the faulty items without charge to you. The foregoing 12 month guarantee is subject to the following conditions:

  • the fault developed through normal domestic use only; and
  • the guarantee does not include normal wear and tear, in particular the erosion of parts which are designed to wear is not included; and
  • you have not allowed repairs to be carried out on the items other than by us or our appointed agents (which acts will invalidate this guarantee).

If we will receive your return stating by the customer as faulty, and that product is subsequently found to be in good working order, we will charge you for the costs that involves by receiving and examining the product. When you are asking for a return authorisetion you are authorising us to charge your credit card or debit card for the cost if no fault was found.